Tutto ciò che riguarda assistenza informatica

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On-site addirittura accosto la sede o sede del nostro cliente, ad composizione nato da proprio specializzato e certificato.

Un stipulato che assistenza informatica è il espediente meglio per mallevare la continuità all’operatività aziendale. Un blocco se no un guasto nell’infrastruttura informatica che un’Ditta può compromettere il normale avanzamento delle attività e convertirsi facilmente Sopra una catastrofe.   

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

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Access Controls Create and define the level of access for each of your agents within a service desk Analytics Starter Get a complete overview of your service desk impresa and drill deeper with run-time filter Multiple Portal Languages Have localized versions of your support portal to cater to users across languages Custom SSL Avail one default SSL certificate for your portal on the domain Marketplace Apps Find integrations with popular apps and expand the scope of your service desk Incostante Apps Access ticket information and read more take quick actions on the go using freshservice iOS and Android mobile app 1000 Orchestration transactions/mo/account View details

  "One of the biggest reasons we chose Freshservice was because it was very easy to use for our agents"

Multiple SLA PoliciesSet multiple SLA policies to create task deadlines based on different business hours or ticket categories. Automate your IT help deskSet up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts.

Start Trial Workspaces Create separate workspaces for internal teams to deliver services with security and autonomy Incident Management Restore a service to normal as quickly as possible with proper logging, analyzing and resolving of incidents Knowledge Base Publish and maintain a repository of solution articles to common, recurring problems faced by end users and thereby deflect tickets Self Service Portal Provide a platform for end users to help themselves SLA Management Enforce different SLA policies for tickets based on departments or groups Workflow Automator Automate processes and mundane tasks by setting the desired conditions with a simple drag and drop option Orchestration Automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with 3rd party apps for a unified, comprehensive automation engine across the org.

Remove manual labor Per mezzo di provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

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Questo comprende la configurazione primigenio, il monitoraggio pertinace In identificare e risolvere eventuali problemi, e la manutenzione regolare Secondo dare garanzie prestazioni ottimali.

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Non tutte le aziende hanno le stesse necessità. Esistono diverse forme tra assistenza informatica, entro cui: